ChatID SMS

SMS was an experimental product that aimed to bring the expertise of brand agents to the brick and mortar context by enabling shoppers trigger a conversation by sending a keyword to an SMS short code.

Ultimately the SMS product was deployed in Walmart and Office Depot across the US.

Diagram of ChatID SMS functionality

T-Mobile Partnership

Screenshot of T-Mobile Chat CTAs
Diagram of chat CTA on retail locations Diagram of chat CTA on retail locations